How it works
Setup steps, what you need and common questions. Read it.
Support
Need a hand? Email us.
Stuck on a relay, an install or a rollout? Questions about plans or billing? Send us a note and we'll help you sort it out.
Email us
Write to support@updatesentinel.com. We read every message and reply as soon as we can. Questions about plans, pricing or volume? Email sales@updatesentinel.com.
Help us help you
What to include in your email.
- Your organization name and the email you sign in with
- What you were doing and what happened instead
- Relay or agent version and the machine name, if it applies
- Screenshots or log excerpts, with anything sensitive removed
- How urgent it is, for example, a site that can’t patch
Before you write
Check these first.
System requirements
Supported systems, ports and install commands. See Platform.
Security details
Signing, trust, enrollment and audit. See Security.
Quick answers